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What Governs Your Account With Us

Your account with foxswoods operates under a specific set of terms tied to state law and your verified identity — not a one-size-fits-all policy.

State-by-state eligibilityIdentity verification requiredPayPal, Venmo, Play+ governed by account termsData retained per applicable lawContact rights outlined in full
foxswoods What Governs Your Account With Us
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Security

Every account is protected by SSL encryption and session-based authentication. We store only what state regulations and payment processing require. Cookies on the site are used for session continuity and fraud detection — not for selling your behavior to third parties. You can request a copy of the data we hold on your account, ask us to correct inaccurate information, or initiate account closure through Account Settings at any time.

Data Retention

We retain account and transaction records for the period required by applicable state law. After that window closes, inactive data is deleted from live systems.

Cookie Policy

Session cookies keep you logged in and protect against fraud. Analytics cookies are anonymized. You can manage cookie preferences through the site's privacy settings.

Account Security

Login uses two-step authentication tied to your verified phone number. Suspicious activity triggers an automatic account hold and an email alert to the address on file.

Data Request Process

Submit a data access or correction request via email from your registered address. We acknowledge within two business days and fulfill within the window your state requires.

POLICY CONTACT PATHS

Reach Us About Legal or Account Questions

If a term in your account agreement isn't clear, or you need to flag a data request, our support team handles policy questions the same way they handle payment issues — through a real channel, not a bot loop. Reach us via live chat inside the app, by email at the address listed in your account dashboard, or through the Help section on desktop. Response times for legal and data queries may be longer than standard account help, but every request is logged and assigned.

Live Chat Open the app or desktop site, tap Help, then Start Chat. Legal questions are flagged for the compliance team and receive a written response.
Email Support Find the support email address inside your Account Settings dashboard. Use this channel for formal data requests, account closure or terms disputes.
Account Help Center The Help Center on desktop and mobile lists policy articles by topic — eligibility, data rights, payment disputes and state-specific access rules.

Legal Questions We Actually Get Asked

These are the questions that come up most often when it comes to account terms, data rights and state eligibility. If yours isn't here, the Help Center on desktop has a full policy library, or you can contact support directly.

Access depends on your state's current online wagering law. We only allow account creation and real-money activity in states where it is permitted. Check your state's status inside the registration flow.

We collect your legal name, date of birth, address, email and payment details. This data is used for identity verification, fraud prevention and compliance with state regulations — nothing more.

Yes. Email us from your registered address to request a full data export. We acknowledge within two business days and send the data within the window required by applicable law.

Minor updates like your email or phone number can be changed inside Account Settings. Legal name or address changes require re-verification through a document upload — contact support to start that process.

Payment method details linked to your account are removed from active systems after closure. Records required by state law are retained for the legally mandated period, then permanently deleted.

We send an email to the address on file whenever we update our terms. The updated version goes live on the date stated in that notice. Continuing to use the account after that date confirms acceptance.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.